SHIPPING POLICY

Last updated: September 17, 2026

At Certified Sleepers, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how order processing, shipping, tracking, and delivery are handled.

ORDER PROCESSING

Orders are sent for processing after payment has been successfully completed.

Once an order has entered processing or fulfillment, we may not be able to change the shipping address, modify the order, or cancel it.

If you notice an error in your order or shipping information, contact us as soon as possible at support@certifiedsleepers.com.

SHIPPING RATES

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the destination, selected shipping method, and other factors relevant to the order.

DELIVERY TIMES

Estimated delivery times may be displayed at checkout or provided with your order information.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery times may be affected by carrier delays, customs processing, weather, holidays, unusually high order volumes, or other circumstances outside our reasonable control.

ORDER TRACKING

When tracking is available for your shipment, tracking information will be sent to the email address or contact information associated with your order.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If an order is returned or cannot be delivered because the address provided was incorrect or incomplete, additional shipping costs may apply before the order can be resent, where permitted by applicable law.

LOST, DAMAGED, OR MISSING ORDERS

If your order arrives damaged, contains the wrong product, or appears to be missing items, please contact us at support@certifiedsleepers.com as soon as reasonably possible.

Please include your order number and, where relevant, photographs showing the condition of the package and product. This helps us investigate the issue with our fulfillment and shipping partners.

If tracking shows your order as delivered but you have not received it, please first check the delivery location and with household members, neighbors, or the carrier where appropriate. If you still cannot locate the shipment, contact us and we will help investigate.

INTERNATIONAL SHIPPING

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where these charges are not collected at checkout, they may be the responsibility of the recipient, subject to applicable law.

Customs processing may also result in additional delivery time.

RETURNS

Shipping and delivery are separate from returns.

Certified Sleepers offers a 30-Day Money-Back Guarantee subject to the conditions in our Refund Policy.

We do not advertise free returns. Return shipping costs may be the customer's responsibility unless otherwise stated in our Refund Policy or required by applicable law.

Certified Sleepers may require the product to be returned before issuing a refund.

Please review our Refund Policy for complete information regarding returns and refunds.

CONTACT US

For questions regarding shipping or an existing order, contact:

Certified Sleepers
Email: support@certifiedsleepers.com