30-Day Money-Back Guarantee

We want you to feel confident trying Certified Sleepers. If you're not satisfied with your purchase, contact us within 30 days of delivery for a refund of the product price.

How to request a refund

Email support@certifiedsleepers.com within 30 days of receiving your order and include your order number.

We’ll provide instructions for the next steps. In some cases, we may require the product to be returned before issuing the refund. Please do not send a product back without contacting us first. If we require a return, we’ll cover the return shipping cost.

Refunds

We’ll issue eligible refunds to your original payment method. Please allow additional time for your bank or card provider to process the refund after it has been issued.

Original shipping charges and expedited shipping fees are nonrefundable, except where required by law or where the order was incorrect, damaged, or defective.

Restocking fee

Certified Sleepers charges a 0% restocking fee. No restocking fee is deducted from a refund.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact support@certifiedsleepers.com as soon as possible so we can make it right.

Please include your order number and, where appropriate, photographs showing the product and packaging.

Returns

If we require your product to be returned, we’ll provide return instructions and cover the return shipping cost.

Please do not send a product back without contacting us first. Items sent back without prior instructions may delay processing of your refund.

Non-returnable items

Certain items may not be eligible for return where return is prohibited or restricted by applicable law, or where an item has been specifically identified as final sale before purchase.

This does not affect any rights you may have in relation to damaged, defective, or incorrectly supplied products.

Exchanges

We do not guarantee direct exchanges. If you received the wrong product or a defective product, contact support@certifiedsleepers.com and we’ll arrange an appropriate resolution.

Warranty

Certified Sleepers does not offer a lifetime warranty. This does not limit any mandatory rights or remedies available under applicable law.

Consumer rights

This policy does not limit any mandatory consumer rights or remedies available to you under applicable law.

Contact us

For questions about returns or refunds, contact:

Certified Sleepers
Email: support@certifiedsleepers.com