30-Day Money-Back Guarantee

We want you to feel confident trying Certified Sleepers. If you're not satisfied with your purchase, you may request a refund within 30 days of delivery.

How to request a refund

Contact us at support@certifiedsleepers.com within 30 days of receiving your order and include your order number.

Once your request has been reviewed, we’ll provide instructions on the next steps. In some cases, we may require the product to be returned before a refund is issued. Please do not send a product back without contacting us first.

Unless we confirm otherwise, customers are responsible for return shipping costs.

Refunds

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund after it has been issued.

Original shipping charges and expedited shipping fees are non-refundable, except where required by law or where the order was incorrect, damaged, or defective.

Restocking fee

Certified Sleepers charges a 0% restocking fee. No restocking fee is deducted from an approved refund.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us at support@certifiedsleepers.com as soon as possible so we can review the issue and make it right.

Please include your order number and, where appropriate, photographs showing the product and packaging.

Returns

If we require your product to be returned, we will provide return instructions after reviewing your request.

Products should not be returned without first contacting us. Items sent back without prior instructions may not be accepted or may delay processing of your refund.

Unless otherwise confirmed by us or required by applicable law, customers are responsible for return shipping costs.

Non-returnable items

Certain items may not be eligible for return where return is prohibited or restricted by applicable law, or where an item has been specifically identified as final sale before purchase.

This does not affect any rights you may have in relation to damaged, defective, or incorrectly supplied products.

Exchanges

We do not guarantee direct exchanges. If you have received the wrong or a defective product, contact support@certifiedsleepers.com and we will review the appropriate resolution.

Warranty

Certified Sleepers does not offer a lifetime warranty. This does not limit any mandatory rights or remedies available under applicable law.

Consumer rights

This policy does not limit any mandatory consumer rights or remedies available to you under applicable law.

Contact us

For questions about returns or refunds, contact:

Certified Sleepers
Email: support@certifiedsleepers.com